Here are the answers to the most common questions that pilots ask:
How are mission dates/times scheduled?
Missions may be:
- Pre-scheduled missions. The mission must be flown at the given date and time.
- A semi-flexible mission. It will be shown as scheduled at the first available time in your dashboard and notification email. There will be a note in the "Additional Information" for the mission, detailing if there are any other times the flight may be flown. If you would like to switch to one of the other available times then reply to our mission accepted email with the new time.
- Flexible missions. Most flexible missions will ask for the mission to be flown on the next clear or partly cloudy day. However, some will ask for a sunny day or state that cloudy weather is acceptable. Pilots are responsible for selecting the next appropriately weathered day.
I can accept a pre-scheduled mission but at a different date and time. Can you reschedule for a different time?
Missions are scheduled at the client's convenience. For missions with specific flight times only accept the mission if you know you can fly. You may contact us if about the mission if you have questions about it.
What do I do if it is raining/snowing or is too windy to shoot my mission?
It is recommended to check the weather the night before and immediately prior to heading out to your mission. Please DO NOT shoot your mission if you are unable to do so safely. Inform us of the situation and we will reschedule to the next available time slot. For certain clients (specifically insurance missions) the roof is required to be clear and/or dry in the images. If the weather is poor immediately prior to heading out to an insurance mission you may reach out to us so we can check if the mission needs to be rescheduled.
What do I do if I need to cancel a mission?
Please inform us immediately if you are unable to complete a mission due to personal reasons. Repeatedly dropping missions shortly before the scheduled flight time may be grounds for rejection for future missions.